Effective Date: August 9, 2022
1. Returns
At ICYSTA, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, you may return most items within 30 days of receipt for a refund or exchange, subject to the conditions below:
- Items must be unused, in original packaging, and in the same condition as when received.
- Some items, including personalized or final sale products, are non-returnable.
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund:
- Approved refunds will be processed to your original method of payment within 5-7 business days.
- Shipping costs are non-refundable, except in cases where ICYSTA made an error (e.g., wrong item sent).
3. Exchanges
If you wish to exchange an item, please contact our customer support. Exchanges are subject to product availability.
4. Damaged or Defective Items
If your order arrives damaged or defective, please contact ICYSTA within 7 days of delivery. We will arrange for a replacement or full refund at no extra cost.
5. How to Initiate a Return or Refund
To return an item or request a refund:
- Email our customer support at info@icysta.com.
- Include your order number, item details, and reason for return.
- Our team will provide instructions for returning the item.
6. Changes to Refund and Returns Policy
ICYSTA reserves the right to update this Refund and Returns Policy at any time. Any changes will be reflected on this page with an updated effective date.
7. Contact Us
For questions regarding refunds, returns, or exchanges, contact us at:
Phone: (+00) 968 9120 8681
Email: info@icysta.com