1. Where does ICYSTA ship?
We currently ship across the United States, ensuring fast and reliable delivery for all orders.
2. How long does shipping take?
Most orders are processed within 24–48 hours and delivered within 3–7 business days, depending on your location.
3. Do you offer free shipping?
Yes! We provide free shipping across the U.S.
4. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure online payment methods.
5. Are your pet products safe?
Absolutely. At ICYSTA, we only source products from trusted and certified brands. Every item is carefully reviewed to ensure it meets high standards of safety, quality, and durability.
6. Can I return or exchange a product?
Yes. If you’re not satisfied with your purchase, you can request a return or exchange within 14 days of receiving your order. Items must be unused and in their original packaging.
7. Do you offer products for all types of pets?
Currently, we specialize in dogs and cats, offering everything from food and treats to toys, grooming essentials, and accessories.
8. How can I contact customer support?
You can reach us anytime at 📧 info@icysta.com. Our support team is ready to assist you with any questions or concerns.
9. Do you offer subscription plans for pet food or supplies?
Yes, we are working on introducing a subscription option soon so you never run out of your pet’s essentials. Stay tuned!
10. Why should I shop at ICYSTA?
Because we care! We provide high-quality, affordable products, fast shipping, and a community-driven approach that puts pets and their families first.